Refund policy
Refund Policy
Last updated: August 23, 2026
At CricketHouse, we sell sports equipment intended for cricket training, match play, and team use. Because cricket equipment can show use quickly and may not be resellable once handled, used, worn, knocked-in, customized, or played with, we follow a strict return policy.
Final Sale Items
All sales are final on the following items:
* Used cricket bats
* Knocked-in or prepared bats
* Bats with ball marks, scuffs, cracks from use, tape, oiling, or grip changes
* Used gloves, pads, guards, helmets, shoes, or uniforms
* Custom uniforms, team orders, printed items, or personalized products
* Clearance or sale items
* Items without original packaging, tags, or accessories
Returns on Unused Items
Unused items may be eligible for return only if approved by CricketHouse.
To be considered for return, the item must be:
* Unused and unworn
* In original condition
* In original packaging
* Returned with all tags, accessories, covers, and included items
* Requested within 7 days of delivery
How to Request a Return
To request a return, email us at infoatcrickethouse@gmail.com within 7 days of delivery with your order number and the reason for the return. We will confirm whether the item is eligible before you ship anything back. Do not send items back without confirmation first.
Return shipping costs are the customer's responsibility unless the return is due to a CricketHouse fulfillment error.
Damaged, Defective, or Incorrect Items
If you receive a damaged, defective, or incorrect item, contact CricketHouse within 48 hours of delivery.
Please include:
* Order number
* Photos of the item
* Photos of the packaging
* Description of the issue
If the issue is confirmed, CricketHouse may offer a replacement, exchange, store credit, or refund depending on product availability and the nature of the issue. In these cases, CricketHouse will cover the cost of return shipping and will provide instructions for sending the item back.
No Returns After Use
Cricket equipment used in practice, nets, match play, knocking-in, or preparation cannot be returned.
This includes bats that have been knocked in, oiled, taped, gripped, used against a ball, or marked in any way.
Team Orders and Uniforms
Team orders, bulk orders, custom uniforms, printed apparel, and personalized products are final sale and cannot be returned or exchanged unless there is a confirmed CricketHouse error.
Refunds
Approved refunds will be issued to the original payment method within 5–10 business days after the returned item is received and inspected.
Shipping charges are non-refundable unless the return is due to our error.
CricketHouse reserves the right to refuse returns that do not meet this policy.
Your Statutory Rights
This policy is in addition to, and does not affect, any non-waivable statutory rights or warranties available to you under applicable law.