Shipping policy

Shipping Policy
Last updated: August 23, 2026

Where We Ship
CricketHouse currently ships within the United States only.

Processing and Delivery Times
Orders are typically processed within 1–2 business days of purchase. Once your order ships, estimated delivery is 7–10 business days, and you will receive tracking information by email.

Total time from order to delivery is typically 8–12 business days. Processing times may run longer for items noted as made-to-order, customized, or temporarily out of stock — if this applies to your order, we will contact you with an updated timeline.

Free Shipping
Orders over $199 qualify for free standard shipping within the United States.

Delays
If we're unable to ship your order within the timeframe stated above, we will notify you by email with an updated delivery estimate. If the delay extends more than 30 days past the original estimate, we will not proceed without your confirmation — you will have the option to continue waiting or cancel for a full refund.

Lost or Damaged Packages
If your order arrives damaged, or does not arrive at all, contact us within 48 hours of the delivery date (or expected delivery date) at infoatcrickethouse@gmail.com. See our Refund Policy for what to include in your report. We will work with you on a replacement, refund, or other resolution depending on the situation.

Shipping Address Accuracy
Please double-check your shipping address at checkout. CricketHouse is not responsible for orders delayed or mis-delivered due to an incorrect or incomplete address provided by the customer. If a package is returned to us as undeliverable due to an address error, reshipment costs will be the customer's responsibility.

Team Orders, Uniforms, and Bulk Purchases
For team orders, uniforms, bulk purchases, or special requests, please contact us before placing your order so we can confirm availability, lead times, and shipping options.